Refund Policy

Nothing in this policy excludes, restricts, or modifies any guarantee, right, or remedy you have under the Australian Consumer Law that cannot lawfully be excluded.

If a service we provide isn't delivered with due care and skill, or isn't fit for the purpose we described, you're entitled to a remedy under the ACL regardless of anything below. Depending on how serious the problem is, that may include a refund.

Every new membership starts with a 7-day free trial. You can cancel any time during the trial and you won't be charged anything.

If you don't cancel before the trial ends, your subscription converts automatically to a paid plan. We'll remind you before the trial ends so the first charge isn't a surprise.

You can cancel your subscription at any time. Cancelling stops future billing. It takes effect at the end of your current billing period, and you keep full access until then.

We don't provide partial refunds for the unused portion of a monthly billing period you've already paid for.

We don't charge a cancellation fee.

Annual subscriptions are billed upfront for the full year.

Before an annual subscription renews, we'll email you a reminder at least 14 days in advance with the renewal date and the amount, so you have time to decide.

If you cancel an annual plan partway through the year, you keep access until the end of the paid period. If you'd like to end it earlier than that, contact us and we'll look at a pro-rata refund for the remaining full months, less any coaching already delivered.

VIP is an annual membership, billed upfront at $2,497 USD, and capped at 15 founding places.

VIP includes fortnightly one-to-one coaching calls and custom programming built for you, so a VIP place takes both coaching time and a capped spot that someone else can't have.

If you cancel a VIP membership:

• Before your onboarding call, you can have a full refund.
• After onboarding, we'll refund the remaining full months of your term, less the value of coaching calls already delivered and a reasonable allowance for the programming prepared for you.

We'd rather resolve a VIP cancellation by conversation than by policy, so contact us and we'll work out something fair.

Situations come up. Injury, unexpected financial hardship, or something not working the way you expected.

If that's you, reach out. We review refund requests outside this policy case by case, and we would rather sort it out directly than have you feel stuck.

If you're on the founding member offer and cancel before completing the 12 month term, the second-year benefit no longer applies. Refunds for the paid portion follow the annual plan terms above.

If something's wrong, contact us first. We'll almost always resolve it faster than your bank will.

Raising a chargeback without contacting us may result in your account being suspended while the dispute is investigated.

Membership and billing are managed through Skool, so you can cancel directly from your Skool account settings. For refund requests or anything that needs a human, get in touchand we'll respond within 5 business days.